LOCAL SERVICE. NATIONAL SUPPORT.
From 1st June 2026, we are simplifying our sales and service process.
Why the change?
The old model — brand, distributor, bike shop, customer — was built for a world where bike shops could afford to carry stock and have bikes on the floor for customers to see and demo. COVID and the cost-of-living crisis changed that world.
Today, bike shops have split into two camps: larger shops focused on selling a major bike brands to the whole family and independent service centres focused on smaller bike brands supporting riders. We are working with the smaller bike shops who were our Yeti Dealers, they will be our service centres — they are the mechanics who are in the workshop every day, keeping bikes running and riders moving.
Sales through Blackseal.
- All Yeti's are sold direct through Blackseal
- Manage stock and demo fleet
- Larger showroom in Rotorua
NZ wide support through service centres.
- Paid for warranty jobs
- Paid for sales referrals and bike builds
- No longer required to hold floor stock
- Keep bikes running
Lower price, more support for the rider
- Supported by a network not just a store
- All new Yeti RRP's have been lowered by approx 10% permanently.
Join the service network
We don't run a closed network. If you run a bike shop or know a workshop you trust. Get in contact sales@blackseal.co.nz
Buying a Yeti with
Before You Buy
We'd rather you bought the right one than the wrong one — so we'd rather get on the phone or share a coffee than push you through checkout.
Talk to us. Email sales@blackseal.co.nz or come and find us at the Rotorua showroom. Real replies, usually within a day. No commission, no sales script — just a chat about what you ride, where you ride, and which Yeti fits.
Demo
Ride one first. We've got a range of demo bikes at our Rotorua HQ, available to hire by the day. There's a hire fee, but we credit it back against your bike if you buy a Yeti from us. A few hours on the bike beats a week reading reviews. See the demo fleet →
Purchasing Your Yeti
Every Yeti is bought through us — online, or in person at our Rotorua showroom.
Configure your bike, pick your build options, and we handle the rest. Pricing is the same whether you buy from your laptop in Invercargill or standing in front of us in Rotorua.
Payment options:
- Bank transfer / direct deposit
Credit card - Q Card / Q Mastercard — 12 months interest-free
- WorkRide (employer salary-sacrifice scheme — fee applies)
- The Wheel Deal (employer salary-sacrifice scheme — no fee)
- Pay in full or hold with a deposit. Order at full price, or lock the bike in with a 20% deposit — the balance is due before delivery or pickup.
Build
Lead time (for bikes in stock)
Built by us in Rotorua: 3–5 days to build, then 2 days delivery to the North Island or 5–7 days to the South Island.
Built by a Service Centre: Same delivery time to the centre. The build itself depends on how booked the Service Centre is — we'll confirm timing before you commit.
When something goes wrong
Bikes break. That's not a failure of the bike or the shop — that's mountain biking. Here's how our warranty process works:
- Your first call should be with whoever sold your bike to you. That might be us (Black Seal) or one of our previous Yeti dealers.
- If your bike has Nationwide Service Cover — free on new bikes bought from 1 June 2026, for 2 years — we cover the labour costs at any service centre in NZ.
- You can also initiate a warranty directly from your bike on the MY YETI portal once it is registered.
Either way, you get back on the trail. Simple as that. No fine print.
Still Have Questions?
Email us at sales@blackseal.co.nz. We're a small team in Rotorua — emails get a real reply, usually within a day.